Frequently Asked Questions
When you make a booking with us we will discuss the times in greater detail. In general, we will want to deliver and set up your at least 1 hour prior to your guests arriving. This will also allow enough time for everything to be set up, run through a quick safety brief and answer any questions you may have.
All inflatables will need a minimum of 1 metre from any walls, trees, structures, fences, etc. This is to ensure the safety of people using the equipment and prevent any damage to our equipment.
It usually takes about 15 minutes to setup the castle depending on the access we have.
Our minimum time is 4hrs and we have 2 set options. 4 hr or 7 hrs are available. If you need a different hire period, please let us know so we can meet your requirements.
Yes, for the safety of children we strongly advise that there be adult supervision at all times whilst the castle is inflated. Instructions will be given on how to use it on the day of hire. We also have the option of hiring supervision for the hire period. A charge is applicable for this service.
Cash payment will be accepted to be given to the driver on day of hire.
Yes, Jump & Slide carries 20 million dollars in public liability insurance. Please let us know at time of booking should you require a copy of our certificate of currency.
Jump & Slide reserves the right to cancel the booking if we feel the safety of the guests may be compromised. We will contact you in the morning to discuss other options with you.
It will take approximately 20 mins to dismantle and pack the castle away.
No, we will set up and dismantle before and after the confirmed hire time.
Yes, we can set up in these areas. You first need to make sure you have council permission (or parks permission). We use pegs to secure our castles as this is the safest way. You will need to make sure the park/public area allows pegs to be used.
All of our items will be delivered to you clean and in good condition. If for any reason it becomes damaged or unsafe, the booking may need to be changed to prevent injury. If the previous hirer makes a mess of your hire item, it will be cleaned before we drop it off.
Yes, if your guests make a mess, please clean it before we arrive to pick up the castle. If our staff need to clean or repair, then this will be at the expense of the hirer.
At the time of your booking you will be asked where you will be setting up the castle. If it is on grass (which is preferred) it will be secured by our staff with pegs. If it is on a hard surface such as concrete, then they will secure it safely with sandbags.
There is no cancellation fee, however, unless you are cancelling due to weather conditions we would appreciate at least 24 hours notice.
If the damage is considered to be malicious then you will be liable for the cost of repairs.
Shoes, sharp objects, streamers, poppers, silly string, face paint, chewing gum. Food and drink MUST be kept away from the jumping castles at all times. Any damage caused from any of these items will be deemed malicious and you will be liable for the cost of repairs.