Here are some frequently asked questions that might help you.
If we haven’t answered your questions please contact us.
When will you deliver and set up our inflatables/party hire equipment?
When you make a booking with us we will discuss the times in greater detail. In general, we will want to deliver and set up your at least 1 hour prior to your guests arriving. This will also allow enough time for everything to be set up, run through a quick safety brief and answer any questions you may have.
How much room will I need?
All inflatables will need a minimum of 1 metre from any walls, trees, structures, fences, etc. This is to ensure the safety of people using the equipment and prevent any damage to our equipment.
How long does it take to set up a jumping castle?
It usually takes about 15 minutes to setup the castle depending on the access we have.
How long does it take to dismantle the castle?
It will take approximately 20 mins to dismantle and pack the castle away.
Is the setup and dismantling time included in the hire time?
No, we will set up and dismantle before and after the confirmed hire time.
Can we set up in a park/public area?
Yes, we can set up in these area, you first need to make sure you have council permission (or parks permission). We use pegs to secure our castles as this is the safest way, you will need to make sure the park/public area allows pegs to be used.
Are your items clean and in good condition?
All of our items will be delivered to you clean and in good condition. If for any reason it becomes damaged or unsafe, the booking may need to be changed to prevent injury. If the previous hirer makes a mess of your hire item, it will be cleaned before we drop it off.
Are we responsible for any repairs/cleaning needed?
Yes, if your guests make a mess, please clean it before we arrive, if our staff need to clean or repair, then this will be at the expense of the hirer.
How is the Jumping Castle secured to the ground?
At the time of your booking you will be asked where you will be setting up the castle. If it is on grass (which is preferred) it will be secured by our staff with pegs. If it is on a hard surface such as concrete, then they will secure it safely with sandbags.
How long can I have the jumping castle?
Our minimum time is 4hrs and we have 2 set options. 4 hr or 7 hrs are available. If you need a different hire period, please let us know so we can meet your requirements.
Does the castle need to be supervised during operation?
Yes, for the safety of children we strongly advise that there be adult supervision at all times whilst the castle is inflated. Instructions will be given on how to use it on the day of hire.
How and when is payment made?
Cash payment will be accepted to be given to the driver on day of hire.
Do you have public liability insurance?
MDJ Castles carries 20 million dollars in public liability insurance. Please let us know at time of booking should you require a cope of our certificate of currency.
What happens if it is raining on the day of hire?
MDJ Castles reserves the right to cancel the booking if we feel the safety of the guests may be compromised. We will contact you on the morning to discuss other options with you.
What happens if we cancel?
There is no cancellation fee, however, unless you are cancelling due to weather conditions we would appreciate atleast 24 hrs notice.
What happens if we damage the jumping castle?
If the damage is considered to be malicious then you will be liable for the cost of repairs.
What should I not allow on the jumping castle?
Shoes, sharp objects, streamers, poppers, silly string, face paint, chewing gum, food and drink MUST be kept away from the jumping castles at all times, as any damage caused to these castles from any of these items will be deemed malicious and you will be liable for the cost of these repairs.